The Kensington Mint Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS PROCESS

To return an item, firstly please email customer service at sales@kensington-mint.co.uk to notify us that you are returning your item; you will be responsible for all return shipping charges.

We strongly recommend that you use a trackable method to mail your return so please include the tracking number when notifying us.

All returns must be postmarked within twenty eight (28) days of the delivery date of your item. All returned items must be in the same condition they were sent in, with all booklets and certifications present.

Enclose the original purchase receipt with your returned item—without a receipt, we cannot process your refund, store credit, or exchange.

Place the item securely in its original packaging, if you do not have this then please package as best you can to ensure the item is not returned damaged.

ADDRESS THE PARCEL TO:

FAO: Returns/Exchange (whichever is applicable)

Kensington Mint

Floor 6, Dorset House

20–22 Christchurch Road

BH1 3NE

REFUND

Once we have received your return, it will then be passed to our quality control team to check the condition of your item and once approved, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.

Refunds may take five (5) to ten (10) working days (monday-friday) to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return and refund has been processed. 

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: